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Hotel Management - Tick Tock Goes The Clock

Jon Sholter


Today, in less than 3 minutes, we are going to cover the following: Why measuring your labour through technology is a no brainer.

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Are you running an efficient hotel from a labour perspective? How do you know? As an owner, are you wondering how to compare yourself to others? As a Manager, are you tired of higher-ups telling you to cut labour without knowing where you stand?

Does the above paragraph have too many question marks? Can I write a sentence without a question mark?

Hotel Management Urgent VS Important

Many hoteliers measure their labour from a percentage of income standpoint. However, this metric has almost nothing to do with how well you are managing labour and more to do with how healthy your hotel and market are overall. Meaning, it is hard to extrapolate anything actionable from this data.

Leading to the question, what to do instead?

Hoteliers need to be able to track their variable labour effectively, let's look at the housekeeping department as an example. Instead of measuring this as a percentage of income, wouldn't it be better to know how many minutes or cost per room occupied by this department is achieved?

Going Further.

Would it be beneficial to have labour metrics (stayover vs checkout cleans) built out and standardized across your portfolio for similar service level hotels? Although variables between hotels need to be considered, the answer has to be yes! Using this calculation basis will help prevent us from falling into the trap of saying labour is too high without actually comparing apples to apples.

Let's summarize some benefits of measuring labour effectively:

  1. You can tell if your hotel is hitting labour metrics based on your labour plans instead of Occupancy/ADR influences.

  2. You can compare properties effectively across your portfolio to identify labour inefficiencies.

  3. You can ensure your schedules are made in a way that adheres to your labour plans, so efficiencies are created before they even get measured.

  4. You can track individual employee performance to see which Team Members need more coaching/training.

That's a lot of you can's!

Technology for this functionality has existed for a while, but many of us have not taken the time to implement them in our organizations. If this is you, what are you waiting for? Remember, if you don't measure it, you won't save it.


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